Why Do Over 50% of Employees Give Up On Travel Expense Claims?

Singapore Travel Expense Claims System

Written by Ben for iqDynamics

Employee wellness claims, business travel expenses, work benefit claims. Throughout the course of their duties, employees are typically expected to rack up business expenses.

As an employer, you have a responsibility to ensure that employees are rightfully reimbursed. However from a 2019 local survey, it was determined that 56% of Singaporean business travellers forfeited expense claims in the previous year.

This added up to a total of more than $1,300 in claims being forfeited by employees. Respondents reported that laborious paperwork and inaccurate reimbursements were the main reasons why they chose not to submit their claims.


As HR professionals and employers, this is a rather worrisome trend. An overly convoluted system will only cause employees to make mistakes when submitting expense claims. Consequently, this can result in employees being under or over reimbursed which can complicate financial reporting and compliance.

Advancements in system automations now mean that all of this can be easily simplified. In this article, we take a look at why organizations should consider digitalizing their claims processing systems.


1) Improved productivity


Automation has eliminated the need for employees to be involved in a multitude of non-value added tasks. Filing and processing employee claims are one of those tasks. As can be seen in the demonstration below, expense claims can be extremely time-consuming and paper intensive.

Without the use of automation, a typical expense claims would be processed as follows:


  • Employee submits a physical expense claim form or fills up an Excel sheet detailing expenses. This request is then forwarded to the relevant manager for review along with all relevant documents i.e. invoices and receipts.
  • Having been approved, the list of documents is received by the accounting department for additional processing and payout.
  • All supporting documents are passed on to the HR department for filing purposes.


Now, imagine duplicating this process for 20,000 employees, 365 days a year. The large volume of documents and paperwork required means that administrative staff are forced to spend time searching for, copying and filing documents.

Besides being non-value added, there is also the added risk of documents being misplaced or damaged along the way. This results in delays or mistakes being made when processing claims.

In many ways, organizations often fail to recognize the importance of having an efficient claims processing system. Usually, employees are forced to fill up pages of forms just to submit a simple claim. This is a nightmare for both the HR department and employees alike as both parties are required to jump through a variety of hoops just to get things done.


With iqDynamics’ benefit and claims system, employees are able to submit their expenses via an online web portal that can be accessed from both PCs and mobile devices. This eliminates the need for paperwork to be submitted which eliminates the need for filing whilst reducing the risk of documents becoming lost in transit.

Also, thanks to its user-friendly interface, employees will find our system both intuitive and easy-to-use. Our claims system also recognizes the type of claim being made and will toggle to the respective form which further reduces the risk of errors being made when submitting claims.


2) Integrated payroll functionality


Delays in payout claims can be frustrating for employees who have made payments out of pocket throughout the course of their duties. This is especially relevant for wellness benefit claims such as those related to medical treatment or employee welfare. Consequently, this can have a negative effect on an employee’s cash flow and morale.

The situation above highlights exactly why organizations need to ensure that claims are processed and paid back quickly to employees. Besides keeping things efficient, ensuring that employees are quickly reimbursed sends a positive message to the workforce i.e. a declaration that employee well-being is of utmost importance.

Unfortunately, this is not usually the case with many employers. The fact that claims are passed through various departments before finally being processed for payout means that reimbursements can be delayed by as much as 2 months at a time. This is because documents can sometimes be misplaced or lost which further slows things down.


Recognizing this problem, iqDynamics’ HRMS suite ensures seamless integration between the claims process with that of employee payroll. By integrating both functions, this reduces the need for rework and ensures the quick processing of claims. Hence, ensuring a reduced workload for both HR and accounting whilst minimizing reimbursement payouts.


3) Pre-trip claims approval


Travelling for business is without a doubt extremely stressful. As was mentioned in the Straits Times, some 43% of Singaporean travellers were often stressed out by having to plan out the logistics of their trip. Besides having to work in an unfamiliar location, employees also had to worry about being out of pocket when  making travel arrangements.

Instead of subjecting employees to such stress needlessly, iqDynamics’ utilizes a prerequisite travel claim function that allows employees to pre-approve travel expenses. This cuts out plenty of red tape and helps to reduce non-value added administrative tasks.

This will undoubtedly reduce an employee’s stress levels and help him/her to focus on achieving key business goals. As an added safeguard, managers and employers can set the limit on pre-approved claims whilst also maintaining visibility over the nature of any submitted business claims.

The processing of employee claims while admittedly dull is a crucial part of any organization’s business operations. At iqDynamics, we aim to make this process as painless as possible for both employee and employer. If you would like to get a demo of our Benefit and Claims System, you can drop us and enquiry here

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