Associate System Engineer (Cloud & On-Premise Systems and End User Computing)

IQ Dynamics Pte Ltd is a Singapore company with over 20 years of strong track record in providing IT enterprise solutions and services to clients in various industries. We are certified for information security according to the requirements of ISO 27001:2013.

We provide Human Capital Management & Student Management Systems to users over the internet and on mobile devices. We host our solutions on Microsoft Azure public cloud. Clients use the solutions and services through a Software-as-a-Service subscription. We also implement our solutions as on-premise installations for clients who prefer this to SaaS subscription.

The Infrastructure Support Team manages and supports the IT infrastructure and operations of the company to serve our clients. These include Systems and Network on Microsoft Azure and in the Office, System Monitoring and Maintenance, Disaster Recovery, BCP and other data centre activities. The Team also provides end user computing support services within the company. Its mission is to provide highly reliable and efficient IT business services to clients and to employees of the company.

This is an exciting position with opportunities to deepen and to extend your skills and experience in various IT industry products and technologies. As a member of the Infrastructure Support Team you will be working with Consultants in the Application Implementation and Application Support Teams. You will assist your reporting Manager to identify and apply state of art technologies and business ideas into the Infrastructure Support operations. You will be working with technology specialists from vendors in the day to day system support operations to troubleshoot and resolve technical issues. You will also work with other stakeholders in the team to drive implementation and operation of agreed technologies in action.

Responsibilities

• Manage and monitor all installed systems and infrastructure
• Administration & maintain Azure Virtual Machines, Application Software and System Management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with consultants/developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design of information and operational support systems
• Provide 1^st and 2^nd level support
• Liaise with vendors and other IT personnel for problem resolution
• Support end user computing needs of the company (e.g. Microsoft Office 365, SharePoint, IT assets management)
• Support the Management in Capacity Planning and Monitoring and make recommendations
• Understand and adhere to the company policies and procedures regarding information security management, Personal data protection and data confidentiality

Requirements

• Cloud exposure in Microsoft Azure & AWS
• Understand in-depth on Networking TCP/IP
• Understand the important of IT Security & preventive action
• Exposure to different set to IT productivity tools for monitoring, automation, access control & many more!

Responsibilities

• Be Part of our Core Research & Development (R&D) team to build/enhance our Software Products in New Technologies
• Design & Develop Rich User Interface Web Applications using ASP.NET, HTML5, JQUERY, Bootstrap, SQL Server technologies
• Develop Innovative Mobile Applications for iOS & Android Mobile devices
• Explore & Learn Latest Technologies and apply them into the Products
• Communicate and work closely with the Product Design and Business Development Teams to deliver the relevant technical solutions

Requirements

• Degree/Diploma in Information Technology, Computer Science or related disciplines
• 2-3 years’ experience in Rich UI Web Application Software Development environment. Candidates with No experience can also be considered depending on their skills and potential.
• Hands-On programming skills in ASP.NET, HTML5, Bootstrap, Mobile Development
• Candidate must be able to work independently within the team under planned schedule environment
• Excellent Analytical skills

Responsibilities

• Attend to customer support requests on queries or problems on Application Software.
• Check, Debug, rectify and test system on program error to ensure resolution.
• Perform Data fixes, Technical Bug fixes and Configuration fixes
• Ensure smooth workflow processes and attainment of service level commitments.
• Communicate and work closely with the Software Product Team on reported problems or enhancements needed for the software.
• Understanding and mapping Client’s functional requirements against the Software available functions and guiding the users
• Identifying customization where needed and working with our own technical team to detail the scope of the customization works where required
• Ensuring quality assurances, user acceptance and implementation of completed customization
• Logging of tickets and all transaction on the Support ticketing tool

Requirements

• Degree/Diploma in Information Technology, Computer Science or related disciplines
• Degree/Diploma in Information Technology, Computer Science or related disciplines
• At least 2-3 years’ experience in Application Software Support environment with preferably from Solution provider environment
• Knowledge of Microsoft Windows Operating System, SQL Server Database and programming skills in ASP.NET, VB.NET are required. Microsoft SQL Server Reporting Services will be an added advantage
• Strong and proactive approach to problem-solving and inquisitive mind-set
• Ability to manage and meet customer expectation and delivery timelines
• Prior experience in developing and/or supporting enterprise business application such as Human Resource Management Systems or ERP is an added advantage.
• Able to communicate effectively and willingness to work hard to achieve results;
• Shown ability to work with other team members
• Customer handling skills and service oriented
• To understand and adhere to the company policies and procedures regarding information security management,
• Personal data protection and data confidentiality
• Perform the role assigned, if applicable, in managing information security and data protection.

 

Associate Application Consultant  (Support)

 

Responsibilities

• Analyzing and mapping Client’s functional requirements against the Software available functions
• Translating client requirements into highly specified project deliverables
• Identifying customization where needed and working with our own technical team to detail the scope of the customization works where required
• Ensuring quality assurances, user acceptance and implementation of completed customization
• Planning and executing data conversion activities
• Providing training for the use of the Software to Client’s users
• Managing project timelines to completion with clear documentation on task assignment, progress, and issue resolution
• Demonstrating expert skill sets in Software in supporting client’s users on day to day usage
• Hands On individual and be able to work with local and offshore teams to deliver projects

 

Requirements

• Degree/Diploma in Information Technology, Computer Science or related disciplines
• At least 3 years’ experience in Application Software implementation environment with on-site support and Implementation
• Knowledge of Microsoft Windows Operating System, SQL Server Database and programming skills in ASP.NET, VB.NET are required
• Good analytical, problem-solving and communication skills
• Capable of project management and able to deliver timely
• Customer handling skills and service oriented
• To understand and adhere to the company policies and procedures regarding information security management, Personal data protection and data confidentiality
• Perform the role assigned, if applicable, in managing information security and data protection.

Responsibilities

• Participate and support the Primary Consultant/Project Manager in analysing and mapping Client’s functional requirements against the Software available functions
• Assist in preparing customization specifications and working with developers to get the customisation completed
• Install, Configure and Test the system for client environment
• Execute data conversion activities
• Demonstrating good skill sets in Software in supporting client’s users on day to day usage

 

Requirements

• Degree/Diploma in Information Technology, Computer Science or related disciplines
• 1-2 years’ experience in Application Software Development or Support or Implementation environment.
• Highly ambitious Fresh Graduates in Diploma or Degree can also be considered.
• Knowledge of Microsoft Windows Operating System, SQL Scripts, Programming skills are required
• Good analytical, problem-solving and communication skills
• Customer handling skills and service oriented
• To understand and adhere to the company policies and procedures regarding information security management, Personal data protection and data confidentiality
• Perform the role assigned, if applicable, in managing information security and data protection.