Application Consultant (Support)

Responsibilities

Attend to customer support requests on queries or problems on Application Software.
Check, Debug, rectify and test system on program error to ensure resolution.
Perform Data fixes, Technical Bug fixes and Configuration fixes
Ensure smooth workflow processes and attainment of service level commitments.
Communicate and work closely with the Software Product Team on reported problems or enhancements needed for the software.
Understanding and mapping Client’s functional requirements against the Software available functions and guiding the users
Identifying customization where needed and working with our own technical team to detail the scope of the customization works where required
Ensuring quality assurances, user acceptance and implementation of completed customization
Logging of tickets and all transaction on the Support ticketing tool

Degree/Diploma in Information Technology, Computer Science or related disciplines
Degree/Diploma in Information Technology, Computer Science or related disciplines
At least 2-3 years’ experience in Application Software Support environment with preferably from Solution provider environment
Knowledge of Microsoft Windows Operating System, SQL Server Database and programming skills in ASP.NET, VB.NET are required. Microsoft SQL Server Reporting Services will be an added advantage
Strong and proactive approach to problem-solving and inquisitive mind-set
Ability to manage and meet customer expectation and delivery timelines
Prior experience in developing and/or supporting enterprise business application such as Human Resource Management Systems or ERP is an added advantage.
Able to communicate effectively and willingness to work hard to achieve results;
Shown ability to work with other team members
Customer handling skills and service oriented
To understand and adhere to the company policies and procedures regarding information security management,
Personal data protection and data confidentiality
Perform the role assigned, if applicable, in managing information security and data protection.

Attend to customer support requests on queries or problems on Application Software.
Check, Debug, rectify and test system on program error to ensure resolution.
Perform Data fixes, Technical Bug fixes and Configuration fixes
Ensure smooth workflow processes and attainment of service level commitments.
Communicate and work closely with the Software Product Team on reported problems or enhancements needed for the software.
Assist in preparing customization specifications and working with developers to get the customisation completed
Logging of tickets and all transaction on the Support ticketing tool

Degree/Diploma in Information Technology, Computer Science or related disciplines
1-2 years’ experience in Application Software Development or Support or Implementation environment.
Highly ambitious Entry Level Candidate in Diploma or Degree can also be considered.
Knowledge of Microsoft Windows Operating System, SQL Scripts, Programming skills are required
Good analytical, problem-solving and communication skills
Customer handling skills and service oriented
To understand and adhere to the company policies and procedures regarding information security management, Personal data protection and data confidentiality
Perform the role assigned, if applicable, in managing information security and data protection.