Support Services

Customer Support after-the-implementation is a major part of success of information systems implementation. We place a huge importance to the on-going support services to the clients using our solutions. With our solid commitment to providing our customers the care they need and enhanced services to make their jobs firmly in hand, we take customer support to task.

Our Customer Care Program provides flexible, friendly, and uniquely focused solutions, including emergency support. Our support services are offered for the various products and solutions we have implemented to our clients.

We also provide support services to our customers for the development projects we have done for them. Our support comes in various forms, such as:

• User Support via email, fax, telephone
• Technical Support via email, fax, telephone, internet
• Remote Support via various means of communication
• Onsite Support
• Online Support

Support Online

iqDynamics Support Online is an online customer support mechanism designed to support existing customers in a timely manner and to ensure follow-up action.

• Tracks the response/action for each support request
• Centralizes and shares the details of the support requests from the same source
• Provides the up-to-date list of support requests as and when needed
• Improves customer service with a better way of controlling and monitoring the support request raised
• To register, please email to support@iqdynamics.com
  

iqDynamics has a pre-defined set of rules, forms, process and procedure for providing support to the customers and with this process in place, we are proud to achieve to the necessary customer satisfaction. With the necessary tracking & escalation process in place, the client can be rest assured that their support calls would be attended to in proper channel and time.

We offer several maintenance & support packages giving the customers the choice to decide on the necessary package depending on their needs.