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Microsoft Dynamics CRM helps mid-market businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service.
CRM Sales and customer service features in Microsoft Dynamics CRM include leads and opportunity management, a complete view of customer history, automated incident management, and a searchable knowledgebase. Microsoft Dynamics CRM also includes reporting tools for accurate forecasting and measurement of business activity and employee performance.
Built using Microsoft .NET-connected technologies, Microsoft Dynamics CRM is easy to deploy, customize, and use, accessible from Microsoft Outlook® and the Web, integrates with other business applications, and scales as your business grows.
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