Application Support Consultant

Responsibilities

  • Attend to customer support requests on queries or problems on application software.
  • Check, rectify and test system on program error to ensure resolution.
  • Ensure smooth workflow processes and attainment of service level commitments.
  • Communicate and work closely with the Software Product Team on reported problems or enhancements needed for the software.
  • Understanding and mapping Client’s functional requirements against the Software available functions and guiding the users
  • Identifying customization where needed and working with our own technical team to detail the scope of the customization works where required
  • Ensuring quality assurances, user acceptance and implementation of completed customization
  • Logging of tickets and all transaction on the Support ticketing tool

Requirements

  • Diploma or University Degree in Information Technology, Computer Science or related disciplines
  • Knowledge of Microsoft Windows Operating System, SQL Server Database and programming skills in ASP.NET, VB.NET are required.
  • Microsoft SQL Reporting Services will be an added advantage
  • Strong and proactive approach to problem-solving and inquisitive mind-set
  • Ability to manage and meet customer expectation and delivery time lines
  • Prior experience in supporting enterprise business application such as Human Resource Management Systems is an added advantage.
  • Able to communicate effectively and willingness to work hard to achieve results;
  • Minimum 2-3 years’ experience in supporting business application projects.
  • Shown ability to work with other team members

Enquire/ Request for Demo



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